Clients Happily Pay More for Service

As the Internet changes the way we do business, some believe that certain industries will experience massive layoffs and restructuring. One industry thought to become a casualty is travel. But agencies that understand their clients have the tools to thrive in the midst of change.

Customers of C&L Travel in Hackensack, New Jersey, count on them to provide numerous services the Internet can’t match. As reported in The Record on November 27th, customers pay a service fee for booked flights, but they get a lot in return.

The agency’s staff tracks clients’ flights from end to end, making new reservations if needed before the customer calls. They also secure preferred airline seats, help with visas and passports, and manage frequent flyer miles.

These services allow clients to concentrate on business while travel experts maintain trip schedules.

Solo business owners can also set fees for premium services that allow clients to concentrate on what they do best. The more you flaunt your expertise, the more customers will rely on you rather than the Internet.

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November 29, 2005 | Filed Under Customer Connections, Offline Ideas, Recent Entries

Comments

2 Responses to “Clients Happily Pay More for Service”

Flora on November 29th, 2005 10:30 pm

The Internet is fabulous, but it’ll never replace the human touch. My summer vacation was made so much easier last year by having a travel agent map out and make reservations for me so we could cover 4 European countries in 17 days. Since she has traveled extensively herself, she also gave us valuable tips about the sights.

No matter what business we’re in it’s important for us as solo business owners to set premium prices for premium services as you say. Customers will value these services if we place value on them ourselves.
Shirley on November 29th, 2005 11:10 pm

Thank you, Flora, for sharing your views.

Many solo business owners feel that they cannot command a premium price for premium service, but this is not the case.

Not everyone is willing or able to pay, so you must keep searching until you find individuals who value your service. They are out there waiting for your help.