What Parts of Your Business are Automated?

There’s a good chance that you receive questions and requests for similar information each week.

In the past I’ve sent newly-created Emails to each prospect or site visitor. How much time do you think it takes to form and send those Email responses?

Marketing-related information is added to the response, but a lot of time is spent writing something from scratch rather than setting it to automation.

Perhaps, like me, you’re unable to be totally automatic, which is the ability to have a computer program send a response that’s customized for each subject (outsourcing the task also helps). That’s unfortunately impossible for marketers who’d rather send information that relates to the query instead of a canned response that totally misses the mark.

What I’ve done is create a “Responses” folder. Each file within that folder is named according to the questions I receive most often.

When a question arrives, I open the folder and look at each file’s name to choose a response. After copying and pasting the answer, I add the person’s name within the salutation and press “send.”

There are times I feel that this is a lot of work, and you, too, may see it that way. However, this part of marketing has turned prospects into customers more times than I can count. Canned responses send the prospect straight to a competitor, or at the least, they won’t return to you.

In the past I’ve talked about creating a frequently-asked questions area on your site to respond to certain queries, but even with this, you’ll still receive numerous Emails from people who may not see that section or simply want to speak with someone at your firm.

I’ll continue to look for better ways to automate responses and other parts of business. For now, the ability to answer quickly by typing less streamlines this task.

Technorati Tags: solo business marketing, frequently asked questions, small business marketing, how to streamline your work